More Information and Help

 

Delivery Times

Delivery times are estimated between 2-9 week days (monday-saturday). This is due to many factors. Please read below for more detail:

Orders of small items and single bottles are sent using Royal Mail. We normally post using Royal Mail on Mondays, Wednesdays, Fridays and request that orders that are urgent are made the night before, or before 7am on a posting day. During busy periods we use Royal Mail daily to ensure we are doing all we can to get your parcel to you as soon as possible. In November and December, you may have to wait between 3-10 week days (with a maximum of 12 week days in extreme cases) for your parcel to arrive, this is due to Royal Mail being incredibly busy and weather may affect sailings/flights from our stormy islands. Normally we calculate delivery times as 1 day for dispatch to Royal Mail, one for it to leave Orkney, and one/two for it to travel throughout the UK (however this can sometimes vary slightly). Please allow for a maximum of 12 working days near Christmas for deliveries before getting in touch as Royal Mail can get very very busy. Please understand that we do all we can at Orkney Gin Company to get it out to you quick, but sometimes this just takes time once it's in Royal Mail's hands.

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Orders of larger items (eg.hampers, multiple bottles, multiple items) are posted using Parcelforce, these will take between 3 and 10 working days (monday-saturday). We request that orders that are urgent are made the night before, or before 7am on the day you need them dispatched. Though hard to believe, we actually use the 48 hour service, but being on a beautiful island has its drawbacks, so it often takes a bot longer. We dispatch to Parcelforce on day one, the parcel then leaves Orkney on day two, then normally takes a day or two to travel throughout the UK (this can vary slightly). In November and December, you may have to wait between 4-12 days (with a maximum of 12 week days in extreme cases) for your parcel to arrive, this is due to Delivery companies being incredibly busy and weather may affect sailings/flights from our stormy islands. Please allow for a maximum of 12 working days near Christmas for deliveries before getting in touch as Parcelforce can get very very busy. Please understand that we do all we can at Orkney Gin Company to get it out to you quick, but sometimes this just takes time once its in Parcelforce's hands.

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Not Received your Order?

Please allow up to 9 working days (monday-saturday), and 12 working days (monday-saturday) in November and December before getting in touch. Please pop us a message using the 'contact us' section, quoting your name (on the order), the order number and what was ordered, and we will do our best to help in the next 12 hours (may take longer in Holidays).

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Tracking Numbers

Rest assured, your order has more than likely been dispatched almost immediately - we're pretty fast here. We do not issue tracking numbers from our website email, however a confirmation will be sent when it's despatched (it may be in junk or spam). You may receive tracking or delivery information via text message directly from Royal Mail or Parcelforce. If you have any concerns about your order please fill in the form on the 'contact us' page, and we will do our best to help.

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How it's Wrapped/Packaged

We do our best to use recyclable packaging, and quickly moved towards paper tape and special card bottle boxes with a clever card insert to protect the bottles. We even recycle packaging from received items and use it to wrap around the individual bottles and pad out anything that might move in transit. We cannot remove our information  as 'senders' on address labels due to posting guidelines, however this is very small. When ordering larger items such as hampers, you may notice some green bubblewrap - it  is both green in colour and use, biodegradable and protects your parcel too.

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Why we Don't Offer Discounts Often

We are a very small family run business, and as we operate on a small scale in mini batches using only the best quality ingredients, this costs us more than larger outlets. We do our best to keep prices as low as we can for you, and at the moment we offer free shipping for purchases over £25.00. Remember, free shipping doesn't mean it's free for us, costing between £4.50-£9.00 per order, which we are glad to cover as a thank you for supporting us. Due to many factors including those above, this makes it almost impossible to offer discounts, so these are very rare. We do, however guarantee what you get is of the best quality and hand-made with love and that we are always so grateful for your business.